Alhyari.Art Return & Refund Policy
Definitions
Artist: The individual providing the Commission (“Alhyari.Art”).
Client: The individual purchasing the Commission.
Commission: The service provided by the Artist to the Client per the Commission Agreement. “Commission,” “Artwork,” “Imagery,” and “Projects” are used interchangeably.
Commission Agreement: The documented discussion in which the Artist and the Client agree on the Commission’s subject matter, price, start time, and other relevant details.
Start of Work: The point at which the Client approves the Artist to begin the Commission.
Major Revisions: Changes not included in the initial description.
Minor Revisions: Changes that require adding extra elements to the painting other than those already added by the artist.
Digital Products Refund Policy
Due to the nature of digital products (downloadable content like video tutorials and art files), all sales are final.
We do not offer refunds or exchanges for digital products once they have been downloaded.
If you experience technical issues accessing your purchased digital product, please contact our support team for assistance.
‘Gift A Portrait’ Orders Refund Policy
Please be aware that this service is presently unavailable, rendering these policies inoperative.
‘Gift A Portrait’ orders are pre-paid. The payment signifies the approval of the Commission Agreement and the Start of Work.
The portrait painting service is custom and non-refundable. Returns, exchanges, or cancellations are not allowed.
After the Commission’s delivery, one round of revisions is allowed. The Client may request up to 5 minor changes in one email.
Third-Party-Fulfilled Orders Refund Policy
For products sold through third-party platforms, the refund policy of the third-party platform applies.
Orders through the Prints & Merchandise page on Alhyari.Art website are fulfilled by Printful. Please refer to Printful’s return policy.
Other Types of Art Commissions Refund Policy
For other commissions and special requests, the terms and conditions, including the refund policy, are proposed individually depending on the scope.
In such projects, a non-refundable down-payment of 50% of the total fee is required before the Start of Work. The remaining payment must be submitted before the Commission’s delivery.
The custom digital art services are non-refundable. Returns, exchanges, or cancellations are not allowed.
The project’s description submitted at the time the Contract is signed is considered final. Additional modification and change requests are counted as Major Revisions or Minor Revisions.
The delivery of the designs and illustrations on-time is subject to the approval process from the client’s side. Delay in approvals may cause delay in delivery.
Additional modification requests (revisions) are not obligatory and each is subject to a fee equal to 3% of the Commission’s whole price.
Any agreed upon Major Revision between the Client and Artist will include an additional extension of 3 working days to the expected completion time.
Any agreed upon Minor Revision between the Client and Artist will include an additional extension of 1 working hour to the expected completion time.
Changes related to misunderstanding of the scope or the written descriptions are not counted as Revisions.
The due amount has to be paid within 5 working days after the final delivery. Failing to submit the due payment on time results in a fee equal to 10% of the total fee for every week of delay.
After the payment of the due amount is submitted, the print-ready artworks will be shared in full-resolution, without watermarks.
If the Artist doesn’t receive clear feedback from the Client on any of the updates for a 3-day period through any of the 2 official communication channels, the contract is considered closed.
The Client has the right to halt the process at any point if they choose and the Artist approves.
Modifications
These Terms and Conditions are subject to revision without notice.
